Last Updated: November 2025**
1. Shipping Locations
We currently ship across South Africa.
2. Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays ship the next working day.
3. Delivery Time
Standard delivery: 2–5 working days, depending on location.
Remote areas may take longer (3–7 days).
4. Shipping Fees
Shipping fees are displayed at checkout. Occasionally, we may offer free-shipping promotions.
5. Order Tracking
All shipments include tracking. You will receive a tracking number via SMS or email once dispatched.
6. Delivery Issues
If your parcel is delayed, lost, or arrives damaged, contact us at sales@vigix.co.za and we will assist.
7. Incorrect Address
Vigix is not responsible for delays caused by incorrect shipping information provided by the customer.