Last Updated: November 2025
At Vigix, customer satisfaction is important to us. This Return & Refund Policy explains how returns, replacements, and refunds work.
1. Eligibility for Returns
You may request a return within 7 days of receiving your product if the item is defective, damaged, or not as described. Items must be unused and in original packaging.
2. Non-Returnable Items
For hygiene and safety reasons, certain personal items may not be returned unless defective.
3. Return Process
To request a return:
Email sales@vigix.co.za with your order number, photos of the product, and reason for return. Our team will provide instructions and approval if the return qualifies.
4. Refunds
Approved refunds will be processed to your original payment method within 3–7 business days after the returned item is inspected. Shipping costs are non-refundable unless the return is due to a mistake on our side.
5. Exchanges / Replacements
If your item is defective or damaged, we will send a replacement at no extra cost once verified.
6. Wrong Item Received
If you receive the wrong item, notify us within 48 hours for a free replacement.
7. Contact
For all return-related queries:
Email: sales@vigix.co.za
Phone: +27 68 631 4653